FAQ – Factorydeer

FREQUENT ASK QUESTION

Do you have a physical store?

Nope! We’re an online-only store.

Can I shop on my phone or tablet?

Yes! We have website as well as a mobile site.

Can I search for the item I want?

Yes! you can, We have a search box on our site. Search terms and we will show you all those items currently available on the site. You can also search for brand names.

How long will it take to get my order?

Check the product description pages for specific details about each item. The shipping & handling time frame depends on what items you order and to which countries you are having them shipped. Once your order is shipped, we’ll email you a tracking number and you can always check your order’s status .

I placed an order. Can I change the payment method?

We are usually able to change the payment method if the order has not already been invoiced. Please contact our Customer Service team as soon as possible to see what options are available.

I placed an order. Can I cancel it?

If you change your mind about an item within 30 minutes of placing the order, you can cancel it.

How does free standard shipping work?

free shipping depends on each promotion and will be mentioned in the offer description and details. All orders must be made using the same account, and must be shipped to the same name and address within the US. Some items are not eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted on the product details pages or at checkout.

Do you ship to PO Boxes and APO/FPO addresses?

Yes, please place these orders like any other! If you’re shipping to a PO Box, we may contact you for more information. Note that items that are heavy or bulky and items that ship directly from the vendor may not be deliverable to these addresses.

What are shipping & handling fees?

Domestic shipping & handling starts at $6. Our free consolidated Economy shipping programs make base shipping & handling free during the applicable free shipping window after you place your first order with paid shipping. Certain types of products, multiple items or large items may increase the shipping & handling rate. Shipping & handling to Alaska or Hawaii, US territories or international destinations may incur additional charges. The fee is listed in your order summary for review before you complete checkout.

Will my entire order be shipped in one package?

Typicallly, yes, your order will ship in one package. However, your order might include items that originate from different locations. When that happens, multiple packages may ship to fulfill a single order.

Can I return items?

Whether or not an item is eligible for return will be shown on each item’s product details page after the product description. Items eligible for return can be returned . Shipping and handling fees may apply. If you are dissatisfied with a purchase that is return-eligible, you can contact us.

What if my order arrives incomplete, incorrect, damaged?

We’ll work to resolve the problem immediately — please contact us at contact form for a quick response.

ANY QUESTION, PLEASE CONTACT US.

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